Shipping & Returns
Returns Policy
Worry-free 14 returns in new/original
If you are not completely satisfied with your online or Nugent Live purchase and need to return an item, please Contact Us with your order number and details about the product you would like to return and why.
We will respond quickly with instructions for how to return or exchange items from your order.
- We accept return of products only purchased from Nugent Jewelry and Nugent Live.
- If items are defective or damage upon receipt
- If you received the wrong product
You must return items in new or unused condition with all original packaging and materials included. ‘New or unused condition’ means that there are no scratches, marks, blemishes, nor any other damage(s) on the item, and that it has not been sized or altered in any way.
Refunds/returns should be requested within 14 days from the date of receipt.
Shipping and handling charges are non-refundable.
Buyer can elect to keep store credit for future orders.
You can expect to receive your refund within 3 weeks or sooner. Please allow three (3) weeks due to time required for return shipping (up to 7 days), item inspection and refund processing when we receive your return (up to 7 business days), and processing from your bank or credit card company (up to 5 business days).
Shipping
US Domestic
Orders are shipped USPS unless requested otherwise. Orders over $1000 are shipped free.
International
We will call you with specific shipping, taxes and duties prior to shipment.